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| |
June 2006 Customer Satisfaction
Survey
|
|
|
Results from June 2006 Customer Survey |
|
|
|
|
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|
911 Question |
Used our service |
CARD |
Ratings on Cards |
Survey |
|
Customer Survey of 6/07/06 |
Yes |
No |
N/A |
Yes |
No |
TOTALS |
7 |
6 |
5 |
4 |
3 |
2 |
1 |
TOTAL |
|
911 Yes/Don't Know |
23 |
|
16 |
|
|
39 |
|
|
|
|
|
|
|
39 |
|
Used our service |
|
|
|
32 |
|
0 |
|
|
|
|
|
|
|
32 |
|
Response Time |
|
|
|
|
|
0 |
13 |
11 |
8 |
5 |
1 |
|
1 |
39 |
|
Staff Knowledge |
|
|
|
|
|
0 |
19 |
10 |
7 |
2 |
1 |
|
|
39 |
|
Staff Professionalism |
|
|
|
|
|
0 |
21 |
7 |
7 |
2 |
2 |
|
|
39 |
|
Patient Care |
|
|
|
|
|
0 |
21 |
7 |
6 |
1 |
2 |
|
|
37 |
|
Community Involvement |
|
|
|
|
|
0 |
13 |
14 |
9 |
1 |
1 |
1 |
|
39 |
|
Overall Impression |
|
|
|
|
|
0 |
21 |
6 |
8 |
2 |
1 |
1 |
|
39 |
|
Sub-Totals |
23 |
0 |
16 |
32 |
0 |
39 |
108 |
55 |
45 |
13 |
8 |
2 |
1 |
232 |
|
911 Yes/Don't Know |
24 |
|
15 |
|
|
39 |
|
|
|
|
|
|
|
39 |
|
Did not use our service |
|
|
|
|
39 |
0 |
|
|
|
|
|
|
|
39 |
|
Response Time |
|
|
|
|
|
0 |
6 |
1 |
6 |
2 |
|
2 |
1 |
18 |
|
Staff Knowledge |
|
|
|
|
|
0 |
5 |
6 |
1 |
3 |
2 |
|
|
17 |
|
Staff Professionalism |
|
|
|
|
|
0 |
8 |
2 |
2 |
4 |
|
|
|
16 |
|
Patient Care |
|
|
|
|
|
0 |
6 |
4 |
1 |
4 |
|
|
|
15 |
|
Community Involvement |
|
|
|
|
|
0 |
8 |
3 |
4 |
4 |
|
2 |
|
21 |
|
Overall Impression |
|
|
|
|
|
0 |
7 |
6 |
3 |
3 |
3 |
1 |
|
23 |
|
Sub-Totals |
24 |
0 |
15 |
0 |
39 |
39 |
40 |
22 |
17 |
20 |
5 |
5 |
1 |
110 |
|
Sub-Totals for 911 Yes |
47 |
0 |
31 |
32 |
39 |
78 |
148 |
77 |
62 |
33 |
13 |
7 |
2 |
342 |
|
911 No |
|
30 |
|
|
|
30 |
|
|
|
|
|
|
|
30 |
|
Used our service |
|
|
|
30 |
|
0 |
|
|
|
|
|
|
|
30 |
|
Response Time |
|
|
|
|
|
0 |
15 |
5 |
2 |
3 |
3 |
|
1 |
29 |
|
Staff Knowledge |
|
|
|
|
|
0 |
13 |
9 |
6 |
1 |
|
|
|
29 |
|
Staff Professionalism |
|
|
|
|
|
0 |
15 |
7 |
4 |
2 |
1 |
|
|
29 |
|
Patient Care |
|
|
|
|
|
0 |
12 |
12 |
4 |
1 |
|
|
|
29 |
|
Community Involvement |
|
|
|
|
|
0 |
15 |
7 |
6 |
|
|
|
1 |
29 |
|
Overall Impression |
|
|
|
|
|
0 |
14 |
7 |
6 |
|
1 |
1 |
|
29 |
|
Sub-Totals |
0 |
30 |
0 |
30 |
0 |
30 |
84 |
47 |
28 |
7 |
5 |
1 |
2 |
174 |
|
911 No |
|
51 |
|
|
|
51 |
|
|
|
|
|
|
|
51 |
|
Did not use our service |
|
|
|
|
51 |
0 |
|
|
|
|
|
|
|
51 |
|
Response Time |
|
|
|
|
|
0 |
8 |
8 |
5 |
2 |
3 |
|
|
26 |
|
Staff Knowledge |
|
|
|
|
|
0 |
12 |
9 |
3 |
3 |
|
|
|
27 |
|
Staff Professionalism |
|
|
|
|
|
0 |
19 |
7 |
3 |
2 |
|
|
|
31 |
|
Patient Care |
|
|
|
|
|
0 |
13 |
6 |
4 |
2 |
|
|
|
25 |
|
Community Involvement |
|
|
|
|
|
0 |
17 |
12 |
6 |
2 |
|
|
|
37 |
|
Overall Impression |
|
|
|
|
|
0 |
15 |
14 |
6 |
2 |
|
|
|
37 |
|
Sub-Totals |
0 |
51 |
0 |
0 |
51 |
51 |
84 |
56 |
27 |
13 |
3 |
0 |
0 |
183 |
|
Sub-Totals for 911 No |
0 |
81 |
0 |
30 |
51 |
81 |
168 |
103 |
55 |
20 |
8 |
1 |
2 |
357 |
|
Totals |
47 |
81 |
31 |
62 |
90 |
159 |
316 |
180 |
117 |
53 |
21 |
8 |
4 |
699 |
|
% of 159 surveys returned |
29.56% |
50.94% |
19.50% |
38.99% |
56.60% |
|
45.21% |
25.75% |
16.74% |
7.58% |
3.00% |
1.14% |
0.57% |
|
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